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A customer has requested an interview that will create an incident in Service Cloud along with a number

By Singh | December 7, 2022

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A customer has requested an interview that will create an incident in Service Cloud along with a number of tasks (linked to the incident).
From a data mapping perspective at the entity level, how can this be achieved with the minimum number of steps?

A. Map the global entity to the Incident object and create an entity for Task object. Map the child entity to the Task object in Service Cloud.

B. Map the global entity to both the Task and Incident objects, because primary objects can be mapped to directly.

C. Do not map the global entity. Create entities for both the task and incident objects and map these to the corresponding objects in Service Cloud.

D. Map the global entity to the Task object and create an entity for the Incident object. Map the child entity to the Incident object in Service Cloud.

E. Create a relationship between Tasks and Incidents in Service Cloud, map the global entity to the Task object and create a child entity for the Incident.

Correct Answer: D