Fill In The Blank: With Ticket ________, You Are Able To Edit Ticket Properties According To Which Team Owns The Ticket. editing records customization views pipelines
You Can Do All Of The Following From A Ticket Record EXCEPT: Make a call Send an email Create an internal task for yourself or a colleague Start a video chat
An Example Of An Intended Value Milestone Is When The Customer Expected To Get Her Fridge fixed, ________. and her fridge is fixed. and her fridge and sink are fixed. and the repair person arrives. but the repair person didn’t show up.
Which Of The Following Is NOT An Appropriate Way To Categorize Your Knowledge Base Articles? By persona By product or service By author By customer stage
The Four Key Moments To Keep In Mind When Customer Journey Mapping Are: First Impression, ___________, Intended Value, Extended Value expected value first value second impression extended impression
With Service Hub, You Can Complete All Of The Following Tasks EXCEPT: Gather intake Route tickets Monitor all social media Respond to support inquiries
Fill In The Blank: A Knowledge Base Is A ______. blog about a product or service collection of articles about a product or service place where customers can contact a company’s support team collection of reviews about a product or service
You Should Use A Call-Out In A Knowledge Base Article To: draw the reader’s attention to an important detail tell your reader what articles to read next host Q&As ask the reader for feedback