Which two settings are required to ensure that the “Not activated on time” alert is shown in the GUI for a resource in the system? A. Configure the “Route has not been started XX minutes after the start time of resource work day” Alert setting. B. Create a resource filter that has an “Activated contains Activated” condition. C.… Read More »
A customer requires that their dispatchers have the ability to modify activity start and end times for their technicians via the Core Manage interface when necessary.Which option enables that ability? A. Enable the “Allow action time adjustment in Manage” feature within the Add Activity/Activity Details context. B. Enable the “Allow action time adjustment in Manage” feature for the… Read More »
A customer is requesting to connect to a 3rd-party webpage via OFSC Mobility.They need to send some parameters to this webpage as part of the call.Which configuration is correct when you create the Action Link to support this request? A. Mark the Action Link as “Is plugin”, select the Type as “Native application”, enter the URL, enter the… Read More »
A company has technicians in a local Austin office, which has been configured as a bucket within OFSC.They want all their technicians to work in the AUSTIN_SOUTHWEST_WKZN work zone but would also like the technicians Sandra Bernstein and Larry Johnson to work in the AUSTIN_NORTHWEST_WKZN work zone as well.How should you set the work zones in the Resource… Read More »
Your customer is using SLAs for some Activity Types. The <sla_window_start> parameter is empty when sending those activities to OFSC via API.Which statement is true? A. OFSC always uses the Activity Creation Date as the SLA start date. B. OFSC will not create the activity, and an error will be returned in the API response. C. OFSC will… Read More »
Which two statements are true regarding filter functionality within OFSC? A. Filters can be created where only certain User Types can see and interact with them. B. Filters can be used in conjunction with activities, resources, and inventory. C. If an activity filter has two conditions, then an activity must meet at least one of the conditions in… Read More »
You want to create a new Activity Type.Which three features are disabled when you select “Multi-day activity”? A. enable “not started” trigger B. enable “day before trigger” C. support of preferred resources D. support of time slots E. calculate activity duration using statistics F. support of links Correct Answer: A,B,F https://docs.oracle.com/cloud/august2015/servicecs_gs/FAMDA/FAMDA.pdf
Which three configurations will enable booking to automatically close? A. specific work zones at designated times, based on intersections of capacity categories and booking intervals, set for either the same day or from 1-5 days earlier B. specific booking intervals at designated times, set for either the same day or from 1-5 days earlier C. specific work zones… Read More »
Where are permissions enabled for users to access Collaboration? A. the Business Rules configuration screen B. the Resource Information configuration screen C. the User Type configuration screen D. the Resource Type configuration screen Correct Answer: C https://docs.oracle.com/cloud/february2017/fieldservicecs_gs/FASCL/Collaboration-2.htm#FASCLConfigureUserGroupsAndHelpdesk-30EA0AD0
Which two statements are true about registering Applications in OFSC? A. A unique Client ID and Client Secret must be entered for each registered Application. B. Applications support OAuth2 using tokens either from OFSC or external providers such as Oracle Identity Cloud Service. C. If the API Access section is left blank, then by default, the Application has… Read More »