A dispatcher notices that there are a lot of yellow dots within the resource trace route on the map of their technicians.Upon investigation, they find out that their technicians occasionally have to stop for about five minutes to verify the equipment in their truck enlroute to a customer site. It is determined that this Is acceptable behavior and… Read More »
When assigning work zones to field resources, each zone assignment can be eithef ‘regular’ or ‘temporary’ (override).Which statement is accurate regarding how those types of work zone assignments interact? A. If a ‘temporary’ zone is assigned to a resource, then during it’s configured date range, the resource will able to work within that zone as well as within… Read More »
A customer has a few back office workers that need to be able to move certain activities to field technicians regardless of whether those technicians have the corresponding work skills that the jobs require or not.Which configuration option ensures that those workers have the ability to override potential work skill mismatches when moving activities to field technicians? A.… Read More »