Which Of The Following Is An Example Of When You Should Use A Restricted Knowledge Base? If you only want your customers, not prospects, to access your information If you don’t want your competitors to access your information If you only want your customers to see the articles once A&B None of the above
True Or False? You Should Write New Knowledge Base Articles Every Day. True False
What’s The Sales Manager’s Role In The Third Phase Of A Sales Training, When The Sales Team Converts Knowledge Into Behavior? Applying the training to their own role as sales manager Planning the next sales training session as a follow-up to what was learned Providing salespeople with a safe place to practice their new skills Increasing team members’ quotas to… Read More »
What Is The Curse Of Knowledge Bias? The error of evaluating a decision based on things you didn’t know before making the decision. The bias caused by assuming people have the same background knowledge as you, causing you to use terms that are only familiar to someone with your own background. The bias that occurs when coming to… Read More »
How Often Should You Edit Your Knowledge Base Articles? Any time you get negative feedback on an article Monthly Whenever products or service change pertaining to the article Quarterly
True Or False? A Knowledge Base Is A Type Of Self-Service. True False
True Or False? Knowledge Base Articles Should Be Casual, Personable, And Anecdotal. True False
When Setting Up Your Knowledge Base In HubSpot, You Need To Connect Your _______. help desk domain brain Conversations inbox
Which Of The Following Is NOT An Appropriate Way To Categorize Your Knowledge Base Articles? By persona By product or service By author By customer stage
Fill In The Blank: A Knowledge Base Is A ______. blog about a product or service collection of articles about a product or service place where customers can contact a company’s support team collection of reviews about a product or service