Tag Archives: technicians

An Oracle Field Service Cloud (OFSC) Enterprise customer has decided to provide their technicians with

An Oracle Field Service Cloud (OFSC) Enterprise customer has decided to provide their technicians with access to a map layer showing real-time traffic updates.The User Type for those technicians has been updated with the ‘Use real-time traffic data’ feature enabled, and all activities will have resolved coordinates provided when they are created.Which two statements are correct regarding what… Read More »

After reviewing the overall performance metrics of their workforce, a company identified that their technicians

After reviewing the overall performance metrics of their workforce, a company identified that their technicians are frequently arriving at jobs late.They want to use reoptimization to reduce the amount of lateness and improve their technicians’ on-time arrival.Which setting is required to do this? A. Enable Reoptimization within the routing plan, then select “Reduce overdue.” B. Enable Reoptimization within… Read More »

A company has a policy that all their technicians will start their working day at their first job and

A company has a policy that all their technicians will start their working day at their first job and end their day at the office depot.What should you set in the system to capture this requirement? A. Resource start location = home, Resource end location = home, resource type features = working time includes travel from last activity… Read More »

Your customer has technicians in the field and at times they need to move an activity to another technician

Your customer has technicians in the field and at times they need to move an activity to another technician using Collaboration.How do you enable this functionality for your customer? A. Enable the ‘Allow activity move via chat” for the “Technician” User Type. B. Enable the “Allow activity move from non-scheduled pool to scheduled one” for the “Technician” User… Read More »

A company has technicians in a local Austin office, which has been configured as a bucket within OFSC.

A company has technicians in a local Austin office, which has been configured as a bucket within OFSC.They want all their technicians to work in the AUSTIN_SOUTHWEST_WKZN work zone but would also like the technicians Sandra Bernstein and Larry Johnson to work in the AUSTIN_NORTHWEST_WKZN work zone as well.How should you set the work zones in the Resource… Read More »

A customer has a few back office workers that need to be able to move certain activities to field technicians

A customer has a few back office workers that need to be able to move certain activities to field technicians regardless of whether those technicians have the corresponding work skills that the jobs require or not.Which configuration option ensures that those workers have the ability to override potential work skill mismatches when moving activities to field technicians? A.… Read More »