Tag Archives: activity

A customer has chosen to override learned activity durations for a period of time, after which they will

A customer has chosen to override learned activity durations for a period of time, after which they will revert bads; to having Oracle Field Service Cloud (OFSC) provide duration estimations based on learned behavior.Which statement is accurate regarding how the statistics override option works? A. OFSC will begin updating statistically learned values from reported field activities once the… Read More »

A field technician has been assigned a scheduled, but not-ordered activity that they need to perform

A field technician has been assigned a scheduled, but not-ordered activity that they need to perform later in q given day.Their company has a policy that requires their technicians to perform some advance testing as an administrative task prior to beginning work on these types of activities.Which option enables them to account for their time performing these tasks?… Read More »

What is the significance of the order of the activity filters within the Filters sections of the routing

What is the significance of the order of the activity filters within the Filters sections of the routing plan? A. The higher in the list, the higher the priority routing considers activities matching that filter’s criteria. B. The filters are ordered such that the first filter applies to activities in existing routes, the second filter applies to non-scheduled… Read More »

A customer has a requirement that as part of the process of a resource completing an activity, a report

A customer has a requirement that as part of the process of a resource completing an activity, a report in .PDF format containing the activity completion details be generated automatically.How can this be correctly achieved? A. Develop a javascript plug-in to generate the .PDF report at the time of activity completion. B. Configure the custom report within a… Read More »

Your customer has technicians in the field and at times they need to move an activity to another technician

Your customer has technicians in the field and at times they need to move an activity to another technician using Collaboration.How do you enable this functionality for your customer? A. Enable the ‘Allow activity move via chat” for the “Technician” User Type. B. Enable the “Allow activity move from non-scheduled pool to scheduled one” for the “Technician” User… Read More »

A Company has a policy that "Gas Leak" and "Repair" Activity Types must be scheduled immediately to the

A Company has a policy that “Gas Leak” and “Repair” Activity Types must be scheduled immediately to the nearest field resource.In addition, the company needs to ensure that the system routes gas leaks with a higher priority than repairs.What configuration must be used to support this requirement? A. Create a route plan with the cost of not assigning… Read More »

A customer requires that their dispatchers have the ability to modify activity start and end times for

A customer requires that their dispatchers have the ability to modify activity start and end times for their technicians via the Core Manage interface when necessary.Which option enables that ability? A. Enable the “Allow action time adjustment in Manage” feature within the Add Activity/Activity Details context. B. Enable the “Allow action time adjustment in Manage” feature for the… Read More »

Your customer is using SLAs for some Activity Types. The <sla_window_start> parameter is empty

Your customer is using SLAs for some Activity Types. The <sla_window_start> parameter is empty when sending those activities to OFSC via API.Which statement is true? A. OFSC always uses the Activity Creation Date as the SLA start date. B. OFSC will not create the activity, and an error will be returned in the API response. C. OFSC will… Read More »

You want to create a new Activity Type. Which three features are disabled when you select "Multi-day

You want to create a new Activity Type.Which three features are disabled when you select “Multi-day activity”? A. enable “not started” trigger B. enable “day before trigger” C. support of preferred resources D. support of time slots E. calculate activity duration using statistics F. support of links Correct Answer: A,B,F https://docs.oracle.com/cloud/august2015/servicecs_gs/FAMDA/FAMDA.pdf